“We have a team of people who provide great service to our customers, but partly due to pressure of work are not good at providing ‘internal service’ with colleagues.”
“Some of the team are providing great service and others are not; we need to provide great service consistently.”
“How can we get our contractors/service partners representing us to provide a consistent first class service to our clients?”
“It is stated in our strategy and publicity that we ‘provide first class service to our customers’, but it is not real day to day.”
These are some quotes from clients requiring service development support.
- Using our wide range of experience and expertise in facilitation and consultancy we work objectively with you to help you achieve your goals.
- We can facilitate you to work through specific issues to reach appropriate decisions. This may involve discussing a strategic plan, exploring a business opportunity or improving teamwork.
- We encourage all participants to get involved and we offer impartial observations, feedback and ideas.
- We have an excellent track record with clients in this development.
We are lively, personable, and objective.
Enhancing a culture using a customer focused approach that allows team members to naturally excel. Jon facilitated workshops for our entire management team and he has been a major contribution to the successes we have achieved here at Blue Fin. It has been a real pleasure putting this together with Jon.”
Passion, integrity and literally bucket loads of enthusiasm compliment his uncomplicated philosophy of excellent people development and leading customer service specialities.
Jon has tirelessly supported me over the past 18 or so years, initially in the hotel industry where he helped establish one of the leading country house hotels in the UK; latterly introducing and successfully adapting this unique style of hospitality to the commercial office environment.
He always does ‘exactly what it says on the tin’ and a whole lot more. A rare speciality of always speaking from the heart, along with a great track record of getting the best out of people with his sincere and engaging approach.
Unfortunately we now have a challenge of distance with some 12’000+ miles between us, but I won’t let that stop me trying to find a way to get Jon to Australia some time soon….”
